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+65 6659 1008

Office Hours

9 AM - 6 PM (Mon - Fri)

9 AM - 2 PM (Sat)

Terms & Policies

Delivery Policy

Our Delivery Schedule is as follows:

FOR ALL ITEMS LESS THAN $50

$10 DELIVERY CHARGE

(DURING OFFICE HOURS ONLY 9-6PM)

ITEMS ABOVE $50

(DURING OFFICE HOURS, ONLY 9-6PM)

ORDERS MUST BE PLACED DURING

9 AM – 5 PM

$6.50 added during checkout

EXPRESS DELIVERY WITHIN 2 HOURS

(DURING OFFICE HOURS ONLY 9-6PM)

ORDERS MUST BE PLACED DURING

9 AM – 5 PM

$15 DELIVERY CHARGE

PREMIUM DELIVERY CHARGE (WEEKENDS / PUBLIC HOLIDAYS)

STARTING AT-SAT 2 PM until SUN 2 PM

$25 DELIVERY CHARGE

PREMIUM EXPRESS DELIVERY CHARGES

(WEEKENDS / PUBLIC HOLIDAYS)

(within 2 hours’ delivery)

STARTING AT-SAT 2 PM until SUN 2 PM

$30 DELIVERY CHARGE

AFTER OFFICE HOURS
(MON-FRI AFTER 6 PM-9PM)

$20 DELIVERY CHARGE

not inclusive of your express charges

(price is included in Delivery Time Options)

EARLY DELIVERY HOURS

(MON-SAT 7 AM TO 9 AM)

ORDER BEFORE: 5 PM PREVIOUS DAY

$25 DELIVERY CHARGE

EARLY DELIVERY HOURS

(SUN / PUBLIC HOLIDAYS: 7AM TO 9AM)

ORDER BEFORE: 5 PM PREVIOUS DAY

$30 DELIVERY CHARGE


An Additional Charge will be added for areas like (Marina Bay Sands, Jurong Island, Airline Rd, Airport Cargo Complex, Changi Airport, PSA Building)

Area

Price

Marina Bay Sands

$15.00

Jurong Island

$20.00

PSA Building

$12.00

Airline Rd

$12.00

Airport Cargo Complex

$12.00

Changi Airport

$20.00

 

THE DELIVERY ORDER WILL BE FULLY CHARGED IF THE DELIVERY WAS ATTEMPTED AND THE RECIPIENT WAS NOT PRESENT / WRONG ADDRESS.

A $10 CHARGE WILL BE APPLIED FOR A REDIRECTION

 

Cut off time for today’s delivery is 1 pm. Any time after that the orders will be delivered the next day.

All Eves of Public Holidays are at a half day, Cut-off for all deliveries and orders is 1 pm. We urge customers to order before the cut-off time

 

Substitution Policy

We understand the importance of having your gift being delivered on time, hence substitution with similar items of equivalent or higher value may occur when necessary. Our florist will ensure substitutions would be done professionally without affecting the overall presentation.

Substitutions may occur in generic items such as:

  • Decorative Element (i.e. specific basket, vases, plush toys)
  • Item of the hamper (i.e. chocolates, diapers, essences)
  • Seasonal fresh fruits
  • Colors of fresh flowers
 

Discount Policy

Considering any disputes over invoices and bills. Any corporate companies wishing to retain a permanent corporate discount must place an order of $60 and above. Any orders below that minimum will be charged in full amount.

Refunds & Cancellation Policy

 

  • Cancellation of order must be made 24 hours in advance before the delivery time for Singapore delivery; and 48 hours in advance for overseas delivery. Failing which, a cancellation fee of 50% of the selling price is chargeable.
  • Full purchase amount will apply if the order has been delivered.
  • Any refund on the order will be processed and completed approximately between 3 to 4 working weeks. Hence, it may not be reflected immediately on your up-coming card statement